Last updated June 09, 2023

Thank you for visiting and shopping at Etna in Sydney. The following is our Shipping Policy.

This Shipping Policy is part of our Terms of Service (“Terms”) and should be therefore read alongside our main Terms: https://etnainsydney.com.au/terms-of-service.

Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.

What are my shipping & delivery options?

All orders from Australia are eligible for our Free Parcel Post Shipping on orders over $75 within Australia only and if the order is under the $75 the prize of the postage is $9,95, your order should arrive within 4 to 6 Business Days. For orders outside Australia the shipping cost for New Zealand is 25$  and for others countries like China, United States, United Kingdom, Canada, Indonesia, New Caledonia, Papua New Guinea, Solomon Island shipping charges are 50$. There is no free shipping available for international shipping. For international shipping it will take from 15 to 25 business days.

How can I track my order?

You can expect a shipment confirmation email with all your tracking details once you have placed an order through Etna in Sydney. The shipping details will be sent to the email address registered with your Etna in Sydney Account, or the email you used during the checkout process.

The tracking number will be active within 24 hours.

What are the Shipping Rates?

All domestic orders are eligible for free shipping, as such, we do not charge customers for shipping.  

Note: International orders are not eligible for free shipping, we reserve the right to adjust the shipping charge if the actual rate comes back higher than originally calculated due to the dim weight of the package.

How much do you charge for shipping and handling?

You may check an estimate of the shipping charges by adding an item to the shopping cart and entering your shipping zip code or location.

Do you deliver internationally?

Yes, we ship internationally to specific countries like New Zealand, China, United States, United Kingdom, Canada, Indonesia, New Caledonia, Papua New Guinea, Solomon Island. Shipping Charge for New Zealand are $25 and rest of countries are $50. For international shipping it will take from 15 to 25 business days.

Please contact us at andrealupo@etnainsydney.com for any further query

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

My package has been shipped but they have not delivered it yet. Why?

Please contact the shipper to obtain further status on your packages. The priority of delivery within the method of shipment chosen is determined by your shipper. Etna in Sydney would always like for your packages to be delivered ASAP. If the shipper is holding them, please contact them.

What should I do if an item is delivered damaged?

Please note that Etna in Sydney is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Save all packaging materials and damaged goods before filing a claim.

What should I do if an item is missing from my order?

Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), contact our customer service at Etna in Sydney.

Are shipping costs added cumulatively for each item I order or do they reduce when multiple items are purchased?

When you order multiple items, most of the time the shipping is reduced in your shopping cart depending on weight and size, safety, and insurance required. You will see the reduction if it applies to your region.

Are there other shipping restrictions?

Orders can only be shipped on business days which are Monday to Friday.

Questions about returns?

If you have questions about returns, please review our Return Policy: https://etnainsydney.com.au/refund-policy/

How can you contact us about this policy?

If you have any further questions or comments, you may contact us by filling in our online contact form at https://etnainsydney.com.au/contact-us/