Last updated October 22, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our Refund Policy.

You can request a refund for nearly any unused service/purchase. Etna in Sydney will, upon request via Andrealupo@etnainsydney.com, issue a refund for any reason, if the request is made within 5 days of purchase, and the service/product has not been used. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we will take a look.

You will be issued a full refund of your purchase within a week of approval. You will receive the refund through the same payment method you used to make the purchase. If for any reason, Etna in Sydney is unable to issue a refund via your initial payment method, we will provide the value in equivalent credit or provide an alternate method of refund. Please note that some payment methods available in your jurisdiction may not support refunding a purchase back to the original payment method.

Returns

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at andrealupo@etnainsydney.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

Andrea Lupo

Attn: Returns

2/483 King Street

Sydney Newtown, New South Wales 2042

Australia

Return shipping charges will be paid or reimbursed by us. 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

• Sale items are FINAL SALE and cannot be returned.

Abuse

Refunds are designed to remove the risk from purchasing products or services — not as a way to get free products and services. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.

How to Request a Refund

You can request a refund or get other assistance with your purchases at Andrealupo@etnainsydney.com

Questions

If you have any questions concerning our Refund Policy, please contact us at andrealupo@etnainsydney.com

Revision Date

This Refund Policy was last updated on 22 October 2022 (“Revision Date“). If you were a user before the Revision Date, it replaces the existing Refund Policy.